KB
Kayleigh B

1 reviews | Active since Jan 2020

10 Nov 2022, 08:55

Time Wasting!!

I am just trying to get a quotation!

I would love to go with this insurance as the price they gave me telephonically was great but then immediately start asking for all my banking details, I'd still like to read what I am covered for, hearing it over the phone and actually being able to read it is very different, just give me a fricken night to see what I'm signing up for. Instead it gets to a point where I'm fighting with the guy because apparently I don't have the right to see what I'm signing for??? Then he just repeats whats on his paper, i don't want hear it, i want to sit with my partner and compare it with them??? i would've switched a long time ago if i didn't have to sit on 30 minute long phone calls. send me the quotation via email and let me decide!!!! i cant be on a phone call like that at work and have nothing to refer back to if i want to see something??

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Replies (1)
OUTsurance
OUTsurance's reply10 Nov 2022, 12:17
Official
Good afternoon Kayleigh,

Thank you for your feedback.

We are so sorry for the manner in which the call with our advisor was handled.

We will look into your concerns and the service transgressions will be addressed internally.

The quote has been emailed to you.

Kindly review the quote and if you would like to proceed with cover or require further assistance, please let us know, and we will arrange a call to you.

We apologise for the inconvenience caused.

Regards,
OUTsurance