TIME TO GET OUT OF OUTSURANCE?!

Something is seriously wrong at Outsurance! Been with them for more than 10 years without any claims! But now I'm becoming seriously concerned: I had to send a number of e-mails to cancel insurance on a vehicle I sold before the matter was eventually attended to. For the first time in my life I had to drive a car without insurance from Heidelberg (GP) to the Cape because I've had no reaction on my request for a quote. When I finally received a quote after a couple of weeks, I was informed I have to take the vehicle for an inspection at a certain supplier. (This was not required with my previous vehicle - no consistency!) I've requested a list of these service providers in my area and I'm still waiting for such a list to be provided. When I read through my policy document there was a couple if issues which was recorded incorrectly. (My wife's cell-phone number to be deleted; Specific make of vehicle lodged incorrectly; purpose for which the vehicle will be utilised) Sent an e-mail but still no reaction! IF IT"S SO DIFFICULT TO COMMUNICATE WITH OUTSURANCE TO GET ANY FORM OF REACTION, WHAT WILL HAPPEN IN THE CASE OF A CLAIM!!!!