Thrilled to be OUT of Outsurance!!

<p>I cannot believe the awful service I have had from such a large organisation. I got a quote from Outsurance for vehicle insurance, this was not too difficult, however I kept having consultants call me over and over again during working hours when I had specifically said that I am unable to take calls during working hours. EVENTUALLY I had someone that was happy to do the major stuff over email and then had someone call me after 6pm to finalise. Okay finally had the policy.</p> <p> </p> <p>Then I get an sms from Matrix (one of their tracking companies) to please contact them in order to make arrangements to have the tracking device installed! I was gobsmacked! I am the client, they should be phoning me when it is convenient for me to make arrangements, not telling me to call them. </p> <p> </p> <p>Well after all the calls from consultants even AFTER I had a policy this was just the last straw and I sent an email to Outsurance to cancel my policy immediately which was possible due to the fact that it hadn't commenced yet.</p> <p> </p> <p>Two days later I get a call from YET ANOTHER consultant to set up my policy (which I had already cancelled), I told him that he is about the 10th person to call me and I already had a policy and had sent an email two days earlier to cancel. He then proceeded to explain to me that I cannot cancel via email, we had a heated discussion becuase I had been able to cancel a policy with another provider via email and they called me to confirm cancellation as it has to be done over the phone. He explained that it also had to be done over the phone and that I had to call them to cancel. The fact that I WAS CURRENTLY on the phone with him and he worked for Outsurance seemed to totally escape his grasp. Cancelled that call pretty quickly and I emailed the person I was dealing with before to start the policy and asked him to get someone to call me to cancel. Which to his credit he did.</p> <p> </p> <p>I then had numerous people from Outsurance phoning me again during working hours because I cancelled my policy and had put a complaint on the website about the service I had received. One person phoned me three times during the day and I told her three times that I couldn't take calls could they please phone me back after 6pm.</p> <p> </p> <p>In my complaint on the website I mentioned the R400 they are supposed to pay you if you can find cheaper insurance, which I definitely did. Well I got a call today, again during working hours and no matter how I told the lady that I couldn't take calls during working hours they needed to contact me after 6pm she WAS NOT interested she wanted to get this sorted out now. She then tells me that the R400 will only be paid AFTER YOU HAVE BEEN WITH THEM FOR 180 DAYS!!!! Nowhere in any of the adverti*****ts does it say that, and why the ****ens would I want to pay higher insurance premiums with ****py service for 180 days???? Surely it makes sense to rather go with the cheaper quote. So THATS HOW THEY GET OUT OF PAYING ANYTHING.</p> <p> </p> <p>I am absolutely disgusted with this organisation and definitely would discourage anyone I know from insuring with them. </p>