1 reviews | Active since Apr 2014
Three Debits with no policy
<p> </p> <p>Hello Everyone</p> <p>In May I request a quote from Outsurance for a business Goods in transit insurance and I asked that the policy start in 20 June 2016. They told me I will only start paying when my policy starts. They said they will do that and end of May my bank account was debited with R365 and the following day R1142. I called Outsurance and they said they will refund me and two weeks later they have not paid. </p> <p> </p> <p>Yesterday, I got another debit order on my account for R1420 and I called them and they said their systems are offline and would call me back. THEY HAVE NOT. I am thinking of canceling the policy all otgethier if this is the type of service they provide to their clients. Whehn you ask for a quote they call you in 5 seconds when they have your money they keep quite and dont call you.</p> <p> </p> <p>Very bad behaviour and poor ethics. I am disgusted. I advice everyone not to useOUTSURANCE at all.</p> <p> </p> <p>NEVER AGAIN!!!!!!!</p>
Dear Calvin,
Thank you for taking Ally's call. She confirmed there was a misunderstanding and it was the refund that was submitted to your bank account instead of another debit. We are pleased to know you are happy with the feedback and if there is anything else you are welcome to contact me directly, ***
Thank you,
Alet
Dear Calvin,
Thank you for taking Ally's call. She confirmed there was a misunderstanding and it was the refund that was submitted to your bank account instead of another debit. We are pleased to know you are happy with the feedback and if there is anything else you are welcome to contact me directly, ***
Thank you,
Alet
