THIS SERVICE IS DISGUSTING

in January 2020 I had a claim with OUTsurance for appliance (fridge from KIC) I was assisted in a record time and the appliance was replaced by a outsource company P&G .on THE 9/3/2020i reported to OUTsurance that the fridge packed up and no longer working assisted by Lucia Masondo who I had to call once a day for feedback and when she gave me feedback it was I will get back to you a on the 12/3/2020 a KIC TECHNICIAN CAME TO BREAK THE FRIDGE FURGER LETTING OUT ALL THE GAS IN MY HOUSE AND left the next day they returned to try and fix the appliance and failed .Till the next Tuesday no feedback called OUTsurance they referred me to a Tracey NAIDOO who and advised she will investigate and get back to me she then could not assist me referred to a TERRY who assured me she will investigate and get back to me still no feedback no fridge and all the items in the fridge has spoilt and discarded with no compensation from OUTsurance P&G and KIC THIS SERVICE IS DISGUSTING from such large companies OUTSURANCE HAS LET ME DOWN