AO
Andreas O

1 reviews | Active since Mar 2010

18 Dec 2018, 08:33

THis man did not reply to this email and cannot be reached by phone

Hi Tumi,

If I go to the SmartDrive App and I log in then I can see my rating etc. To close the app I have to log out. As soon as I travel in a car it starts recording my driving. If I am a passenger in a car I have to switch off my phone to stop it recording. Try it yourself and you will see I am right. You told me once I have logged out not will not record *******! I have been incapacitated since 22 October and unable to drive a car to date. I switch off my phone when I remember when my wife drives me where I need to go. This is a nuisance and an inconvenience. Fix your software. Andre

0
Replies (1)
OUTsurance
OUTsurance's reply27 Dec 2018, 11:40
Official
Hello Andreas

Please accept our sincere apologies for the frustrating service experience!

Tumi contacted you and discussed our plans to to enhance the functionality of the app, therefore being able to determine whether client is a passenger of actual driver of the vehicle at the time.
We endeavour having this concluded as soon as possible.

Regards
OUTsurance