This lady cleaned up someone elses mess

My husband was thinking of buying a car, and yesterday he phoned Outsurance for a quote.<br> The Lady on the other side of the line said she needed his banking details in order to create a profile, and then only can she give him a quote. After a very long call she told him OK his first payment will be going off on 01/07/2015. This is after he repeatedly told her he wants a Quote only. He asked her to cancel it, but she said that it can only be cancelled in office hours so he had to wait to the next day. <br> <br> Today though, Samantha from Retention phoned me, and after I explained what happened she appologized for this mistake and within a few minutes the policy was cancelled. She said the lady from the previous call was not suppose to ask for banking details or activate the policy. I would like to thank Samantha for helping us out. <br> <br> Kind Regards<br> Marguerite