This is how Insurance should be!!!

I was upset with the insurance that was charged on my homeloan by FNB Homeloans. They referred me to Outsurance. I spoke to Selda Mans and what an experience. I was quite upset, but she calmed me down and she was just so awesome. My premiums have been adjusted and Outsurance took over the account directly from FNB Homeloans in a telephone call of 20 minutes and what a pleasure. Now I remember why I decided to take all my short term affairs to Outsurance in the first place. Professional and efficiently! Thank you Selda. You made my day.