JM
Jessica Müller
1 reviews | Active since Jun 2022
13 Jun 2022, 10:16
This is *****!!!
Outsurance contacted me to get a quote on my car insurance but I told them I was not interested as my current provider need to pay my no-claim amount first. They said they will call me in June to make sure if I still am happy but this morning when I opened my banking app the insurance amount of R662 was deducted WITHOUT my consent. This is *****!!!
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OUTsurance's replyOfficial
13 Jun 2022, 15:12Good afternoon Jessica,
Concerning to read about your experience with us.
We can confirm that Lesedi has been in contact with you to process the refund.
Changes on your existing policy resulted in a system error.
We are investigating the reasons for the error with our IT team.
We are truly sorry for the inconvenience caused.
Regards,
OUTsurance
Concerning to read about your experience with us.
We can confirm that Lesedi has been in contact with you to process the refund.
Changes on your existing policy resulted in a system error.
We are investigating the reasons for the error with our IT team.
We are truly sorry for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply13 Jun 2022, 15:12
Official
Good afternoon Jessica,
Concerning to read about your experience with us.
We can confirm that Lesedi has been in contact with you to process the refund.
Changes on your existing policy resulted in a system error.
We are investigating the reasons for the error with our IT team.
We are truly sorry for the inconvenience caused.
Regards,
OUTsurance
Concerning to read about your experience with us.
We can confirm that Lesedi has been in contact with you to process the refund.
Changes on your existing policy resulted in a system error.
We are investigating the reasons for the error with our IT team.
We are truly sorry for the inconvenience caused.
Regards,
OUTsurance