LR
Lydia R
1 reviews | Active since May 2018
22 May 2018, 16:32
Third party policy
Good day, (hallopeter) On 17 May I cancelled my third party policy with Outsurance. Genevieve contacted me telephonically and said they won't be able to do what I ask. I feel it is unfair to loose all my premiums paid since 2009. Here is my request to them: Good day, (outsurance) I was nearly a victim of a car jacking while driving home from town three months ago. As a result I lost all confidence in driving, and are still so traumatized that I sold my car a month ago. Can this policy please be converted into a funeral policy. Thanking you in anticipation.
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OUTsurance's replyOfficial
23 May 2018, 11:28Hello fralyd
We are so sorry about the traumatic experience you suffered!
Our client care manager contacted you and explained why we cannot convert all the premiums you paid in lieu of your short-term policy to a funeral policy.
Thank you for your understanding. A confirmation letter of the cancellation was also sent to you now.
Our best wishes to you.
Regards
Dinky
Best regards,
OUTsurance's reply23 May 2018, 11:28
Official
Hello fralyd
We are so sorry about the traumatic experience you suffered!
Our client care manager contacted you and explained why we cannot convert all the premiums you paid in lieu of your short-term policy to a funeral policy.
Thank you for your understanding. A confirmation letter of the cancellation was also sent to you now.
Our best wishes to you.
Regards
Dinky
Best regards,