1 reviews | Active since Mar 2020
Third party claimer
Bad service from Outsurance My car was bumped by Outsurance's client on the 6th of January 2020 (claim number ***), and I battled with the client as he was not paying the excess. Now the client the finally paid the excess and the bottle neck is the insurance. I submitted two quotes with the highest quote @ R42k and the 2nd @R41k, the insurance is giving me an option to repair my vehicle at a repairer of their choice who is quoting R16k. According to my preferred panel beater, the rear left fender must be replaced and the Outsurance panelbeater wants to repair the fender. I have a right to fix my car at a repairer of my choice at a quote of my choice. This matter has been dragging for too long and I am not pleased the way this Insurance is handling it.
May hellopeter assist on this matter, urgently please
Prince Ndhlovu
We acknowledge receipt of your complaint. We have escalated the matter to a legal manager who will look into this and revert.
Sorry for the disappointment.
Regards,
OUTsurance
Best regards,
We acknowledge receipt of your complaint. We have escalated the matter to a legal manager who will look into this and revert.
Sorry for the disappointment.
Regards,
OUTsurance
Best regards,
Thanks for your feedback.
Isaac our legal manager has been in contact with you to discuss the merits of the claim in detail as well as to discuss our settlement offer.
Our assessing team have also been in contact with you to make an appointment for your vehicle to go to the service provider.
We do apologise for the disappointment
Regards,
OUTsurance
Best regards,
Thanks for your feedback.
Isaac our legal manager has been in contact with you to discuss the merits of the claim in detail as well as to discuss our settlement offer.
Our assessing team have also been in contact with you to make an appointment for your vehicle to go to the service provider.
We do apologise for the disappointment
Regards,
OUTsurance
Best regards,
After a struggle with my third party claim, I can smile again.
A special thanks to Phokoane Nthute (Assessor), Sumari Breytenbach (Consultant) and the Outsurance Legal team. Thank you for your assistance.
After a struggle with my third party claim, I can smile again.
A special thanks to Phokoane Nthute (Assessor), Sumari Breytenbach (Consultant) and the Outsurance Legal team. Thank you for your assistance.