Third party claim at Outsurance

<p>A third party claim was lodged by a policyholder at Outsurance on 23 December 2016. This person caused damage to our outside wall and I were tasked to submit details of what happened to Outsuarance, which I promptly did. Subsequently to this I sent emails and made phone calls enquiring about the progress of this claim. I received reference number upon reference number and I were promised that Outsurance will return my calls. Up to today I am still waiting for these phone calls. I am also a client at Outsurance for 10 years or more and this type of service really makes me doubt in what type of service I shall get when I might have a claim. Maybe it is time to change to another insurer?</p>