Third party claim

I was involved in a car accident in January, went with the third party claim through Outsurance. I submitted the claim the 24th of January, i received an automated email stating they received all relevant documents etc and this could take up between 4-6 weeks. I followed up multiple times via email with little to no response the lastst one being I'll receive a call with the finalised details, they struggled to get ahold of the guilty part. I never received the call and sent another email which up to now i have not received any feedback on. I've been more than patient and never rude or anything but this is ridiculous! We are now in April? If i could give less than 1 star i would, my experience thus far has been beyond pathetic.