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NS
Nokubonga S

1 reviews | Active since Jan 2020

31 Aug 2022, 11:06

Third party claim

Re:Third party *** I have been waiting for my claim to be resolved for a month now.

I asked from the start for the claim to be escalated. But seems like third party claims are not given the same attention as for policy holders.

Funny thing is that I have a policy with Outsurance just not for car insurance. And looking at the way this claim is being carried out I am wondering if Outsurance is worth it.

I must call, email almost every day before I get any information.

0
Replies (3)
OUTsurance
OUTsurance's reply31 Aug 2022, 12:58
Official
Hello Nokubonga

We fully understand your frustration.

Our liability claims manager contacted you and discussed the reason for 3rd party claims taking longer to finalise than clients' own claims. We needed to finalise our client's claim before we could proceed with yours.

You will receive our settlement offer today and we'll finalise payment as soon as we have received your acceptance of our offer.
Thank you for your understanding.

Regards
OUTsurance
NS
Nokubonga S's update31 Aug 2022, 13:56
Reviewer Update
Received the offer, thank you
OUTsurance
OUTsurance's reply01 Sept 2022, 12:55
Official
Thank you for confirming.
Regards
OUTsurance