NV
Natasha V
1 reviews | Active since Sept 2020
25 Sept 2020, 11:03
Third party claim
I put a third-party claim to outsurance,and after months of trying to resolve the issue ,they are refuting my claim based on incorrect information.
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OUTsurance's replyOfficial
25 Sept 2020, 13:49Hello Natasha
Thank you for providing us with the claim number via private message.
Our liability claims manager confirmed you submitted the 3rd party claim on 20 August and we notified you on 21 August of refuting liability. We based our decision on the fact that our client was rear ended and pushed into the vehicle in front. We understand that you are unhappy about us not being able to provide you with the detail of other 3rd party. We did provide you with the registration. We can however not give you any personal information without the 2nd party's consent.
Regards
OUTsurance
Thank you for providing us with the claim number via private message.
Our liability claims manager confirmed you submitted the 3rd party claim on 20 August and we notified you on 21 August of refuting liability. We based our decision on the fact that our client was rear ended and pushed into the vehicle in front. We understand that you are unhappy about us not being able to provide you with the detail of other 3rd party. We did provide you with the registration. We can however not give you any personal information without the 2nd party's consent.
Regards
OUTsurance
OUTsurance's reply25 Sept 2020, 13:49
Official
Hello Natasha
Thank you for providing us with the claim number via private message.
Our liability claims manager confirmed you submitted the 3rd party claim on 20 August and we notified you on 21 August of refuting liability. We based our decision on the fact that our client was rear ended and pushed into the vehicle in front. We understand that you are unhappy about us not being able to provide you with the detail of other 3rd party. We did provide you with the registration. We can however not give you any personal information without the 2nd party's consent.
Regards
OUTsurance
Thank you for providing us with the claim number via private message.
Our liability claims manager confirmed you submitted the 3rd party claim on 20 August and we notified you on 21 August of refuting liability. We based our decision on the fact that our client was rear ended and pushed into the vehicle in front. We understand that you are unhappy about us not being able to provide you with the detail of other 3rd party. We did provide you with the registration. We can however not give you any personal information without the 2nd party's consent.
Regards
OUTsurance