Third Party Claim

Dear Outsurance,<br> <br> On the 6th of January 2015, the driver of the Mercedes Benz C Class reversed into me, who is your client. The car was driven by the unlicensed son of the car owner, I submitted the claim to my insurance and they could not pay, I then decided to submit the claim directly to Outsurance, and it relates to your client, and they have reported the matter to you.<br> <br> I communicated with Chareen Boshoff and she told me that we needed to make an appointment for the assessment of the damages, and a day after that email she told me that Outsurance will not entertain my claim, because of the 70/30 apportionment stuff. This was never explained on the 1st communication with her, and the 1st email I sent included the quote to repair my car. <br> <br> I have been leaving Chareen messages so that she could explain to me what this means, and up to this day I'm still waiting for that call.<br> <br> Outsurance managed to fix their client's car damages which amounted to over R20k, and failed to fix my car for mere R5,500.00.<br> <br> I am still waiting for the call from Chareen, my claim number is *** for your reference.