Third Party Claim

I was in an accident on the 16/05/2018 with one of Outsrance clients, what happened was a truck in my lane wanted to make a U-turn so when I came around the corner I saw the truck and I instantly put my hazard on and braked then the client saw my hazard but she was to late and hit me . So I put a claim in by Outsurance for third party claim ,the next week I did and gave everything they asked for and I followed up every day then, a week after Madunam from Outsurance contacted me to say his doing the claim for the third party, then for 5 days I tried to contact him but every time someone else answers and says his not available and they said he will contact me back and not once did he call me back I had to call every time to hear his not available, so I asked the Panel beaters to help me with the claim and they did follow up and she spoke to a lady at Outsurance that also told her Madunam was not available, then she told them its unprofessional to not let the client know what happening , after all the struggles they told her they are not going to pay for my car because it wasn't their clients fault but their client hit me and left me with over R35 000 damages cause she did not see my hazards and break lights, because she was speeding . Madunam did not even send me a letter of correspondence after he also said his going to send it to me, and after confirming my email as well,I'm still waiting... he did not even let me know the Claim was rejected, I had to let someone else call for me to find this information out. I'm very disgusted with Outsurance service, I would never recommend to anyone to switch to Outsurance ,they are ******.

What should I do to fix my car?