Third Party Claim

On the 1st of March 2018 my car was bumped by an Outsurance Client. My car was parked in a parking space and the Outsurance client bumped me trying to pull into a parking.

I went through the whole process with Outsurance regarding the third party claim and submitted all the paperwork along with the quote as requested by Outsurance. The car was assessed and quote provided by Danmar Autobody in Benoni. The total amount was quoted R 14 639, 94.

After around a month a consultant by the name of Dricke Breytenbach contacted us and said that the claim had been approved and that Outsurance desktop assessor had reviewed all evidence including the quote and pictures of damage to my vehicle and that Outsurance were willing to pay R 4446, 58. I was told to take the assessment done by Outsurance to Danmar and they would repair the vehicle for that amount as Outsurance has an agreement with Danmar and that they charge Outsurance reduced rates.

I then took the quote to Danmar who said that they would not repair the vehicle for this amount and that I would be liable for the shortfall between their estimate and that of the Outsurance desktop assessor.

The lady handling my claim by the name of Dricke Breytenbach has been of no assistance in resolving this issue and has kept on insisting that Danmar will repair at the price estimated by Outsurance and that I should ask Danmar why they wont repair the vehicle according to the approved cost.

I honestly do not know what to do as it seems my car is not going to be repaired if Dricke Breytenbach keeps on passing the buck.

This is the worst service I have ever received from any company or consultant in my life! Dricke Breytenbach has no clue of what she is doing or what is going on with her claims! Seeing that it is your client that caused me damage and now I am being done in by Outsurance.