1 reviews | Active since Nov 2009
Third Party Claim ***
<p>I have been having absolutely no joy in dealing with Outsurance. I have submitted a Third Party claim exactly 1 month ago today. The consultant I am dealing with is JP Schnetel in the liability claims department and he is absolutely rude so much so that he has told me that each time I call him to query the progress of my claim it will only take longer for him to get to it. I have left numerous messages for his Manager Nomphu and still she has not bothered to contact me at all. This company advertises about how important clients are to them although I am not a client I could have been a potential client and based on the pathetic service given I dont think I will ever want to be insured with them. </p>
So almost immediately after posting this review I get a call from Outsurance promising me high and low that I would receive some feedback by close of business yesterday the 07/06/2016. Well this promise has not been met at all. I now accept that Outsurance really dont care at all and cant wait for this tedious process to be finalised so I can be done and hopefully never ever have to deal with them again:(
So almost immediately after posting this review I get a call from Outsurance promising me high and low that I would receive some feedback by close of business yesterday the 07/06/2016. Well this promise has not been met at all. I now accept that Outsurance really dont care at all and cant wait for this tedious process to be finalised so I can be done and hopefully never ever have to deal with them again:(
You are rightfully upset and I sincerely apologise for not having received the call from our liability claims manager yesterday.
Nompuh did notify me she tried to reach you now, and will proceed in making successful contact with you today still.
Regards
Dinky
You are rightfully upset and I sincerely apologise for not having received the call from our liability claims manager yesterday.
Nompuh did notify me she tried to reach you now, and will proceed in making successful contact with you today still.
Regards
Dinky