QS
Qaanita S
1 reviews | Active since Jul 2020
16 Jul 2020, 10:47
Things you are not told before hand - Outsurance
What is the point of paying for insurance every month, only to get bad after service. An accident which wasn't even my fault, cough up your excess, our legal department (outsurance) will try and get it refunded to you, but it is not GUARANTEED, haven't heard anything back from them as yet????? And to find out that they approved my repairs to be done with after market parts?????? Why am I paying for insurance only to get second hand parts......pathetic.
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OUTsurance's replyOfficial
16 Jul 2020, 14:21Hello Qaanita
Thank you for your feedback.
Our legal recoveries manager, Camren contacted you with an apology for not providing you with feedback regarding the recovery of your excess.
Camren discussed the recovery process in more detail and will provide you with a further update before close of business on Monday.
He also confirmed our assessor has already updated the assessment report to replace the parts with genuine parts.
Thank you for your understanding.
Regards
OUTsurance
Thank you for your feedback.
Our legal recoveries manager, Camren contacted you with an apology for not providing you with feedback regarding the recovery of your excess.
Camren discussed the recovery process in more detail and will provide you with a further update before close of business on Monday.
He also confirmed our assessor has already updated the assessment report to replace the parts with genuine parts.
Thank you for your understanding.
Regards
OUTsurance
OUTsurance's reply16 Jul 2020, 14:21
Official
Hello Qaanita
Thank you for your feedback.
Our legal recoveries manager, Camren contacted you with an apology for not providing you with feedback regarding the recovery of your excess.
Camren discussed the recovery process in more detail and will provide you with a further update before close of business on Monday.
He also confirmed our assessor has already updated the assessment report to replace the parts with genuine parts.
Thank you for your understanding.
Regards
OUTsurance
Thank you for your feedback.
Our legal recoveries manager, Camren contacted you with an apology for not providing you with feedback regarding the recovery of your excess.
Camren discussed the recovery process in more detail and will provide you with a further update before close of business on Monday.
He also confirmed our assessor has already updated the assessment report to replace the parts with genuine parts.
Thank you for your understanding.
Regards
OUTsurance