cG
chelsea G
1 reviews | Active since May 2017
12 Jun 2022, 08:43
*******
I need to understand why 2 debit orders have gone off 2 of my accounts with 2 different amounts... I've been a customer for over 3years I changed my banking details my premium went up 2months ago but the old account is being debited with the old premium??? I need answers ASAP..
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Replies (3)cG
chelsea G's updateReviewer Update
13 Jun 2022, 13:36Thank you
cG
chelsea G's update13 Jun 2022, 13:36
Reviewer Update
Thank you
OUTsurance's replyOfficial
15 Jun 2022, 13:48Good afternoon Chelsea,
Further to our private reply on receipt of your complaint we can confirm that our client care manager Fizaro has been in contact with you.
He informed you that we only debited your ABSA account and not your FNB account.
You advised that you will contact FNB and provide us with your bank statement.
On receipt of this information we will be able to assist further.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint we can confirm that our client care manager Fizaro has been in contact with you.
He informed you that we only debited your ABSA account and not your FNB account.
You advised that you will contact FNB and provide us with your bank statement.
On receipt of this information we will be able to assist further.
Regards,
OUTsurance
OUTsurance's reply15 Jun 2022, 13:48
Official
Good afternoon Chelsea,
Further to our private reply on receipt of your complaint we can confirm that our client care manager Fizaro has been in contact with you.
He informed you that we only debited your ABSA account and not your FNB account.
You advised that you will contact FNB and provide us with your bank statement.
On receipt of this information we will be able to assist further.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint we can confirm that our client care manager Fizaro has been in contact with you.
He informed you that we only debited your ABSA account and not your FNB account.
You advised that you will contact FNB and provide us with your bank statement.
On receipt of this information we will be able to assist further.
Regards,
OUTsurance
cG
chelsea G's updateReviewer Update
21 Jun 2022, 12:15Good day
Thank you for your assistance I have sent him an email.
Thank you once again.
Regards
Thank you for your assistance I have sent him an email.
Thank you once again.
Regards
cG
chelsea G's update21 Jun 2022, 12:15
Reviewer Update
Good day
Thank you for your assistance I have sent him an email.
Thank you once again.
Regards
Thank you for your assistance I have sent him an email.
Thank you once again.
Regards