NS
Nizaam S

1 reviews | Active since Feb 2017

11 Apr 2019, 06:18

******* and *****

I am disgusted with the lies from Outsurance. After numerous emails and even speaking to an agent and a previous post on Hello Peter assuring me that my resubmission of my premium for the 25th iwill be processed and no debit order will go off from my account on the 10/04/2019. My premium should have gone off on the 25 April 2019 as discussed. Yet Outsurance has just gone ahead and debited my account i am now sitting with a failed debit order on my account and a charge of R120 in bank fees for insufficient funds. I need Outsurance to refund these bank charges as i blatantly requested for resubmission for the 25th. Go to your recordings and you will check what was discussed i need my bank fees refunded bank into my account immediately. Time to change my insurance as Outsurance are just ******

0
Replies (2)
OUTsurance
OUTsurance's reply11 Apr 2019, 16:47
Official
Good day, nizaam-smith

We do confirm that one of our Client care managers has been in contact with you concerning the matter and has provided you with a solution.

Our sincerest apologies for the inconvenience caused.

Kind regards

The OUTsurance Team

Best regards,

NS
Nizaam S's update12 Apr 2019, 08:30
Reviewer Update
***** you have yet to refund my bank charges