RA
Reagan A
1 reviews | Active since Sept 2016
27 Sept 2016, 07:48
*******
<p>I CALLED FOR A QUOTE! AND THEN YOU DEBIT MY ACCOUNT THE SAME MONTH. WHAT A BUNCH OF *******. I WILL NEVER CALL OR RECOMMED YOU TO ANYONE!!!</p>
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OUTsurance's replyOfficial
29 Sept 2016, 07:28We could have done so much better for you and are truly sorry about the frustration you experienced.
The sales call was audited and you did accept cover to commence 1 October. You however called us again the same day and requested we cancel the newly issued policy. Sadly as a result of the incorrect cancellation date, a pro-rata premium was still debited, which is so unfortunate!
Our client care manager, Brian contacted you and you ageed to send him a copy of your bank statement in order for us to refund you bank charges incurred as a result of the incorrect debit.
Thank you for accepting our apologies.
Regards
Dinky
Best regards,
OUTsurance's reply29 Sept 2016, 07:28
Official
We could have done so much better for you and are truly sorry about the frustration you experienced.
The sales call was audited and you did accept cover to commence 1 October. You however called us again the same day and requested we cancel the newly issued policy. Sadly as a result of the incorrect cancellation date, a pro-rata premium was still debited, which is so unfortunate!
Our client care manager, Brian contacted you and you ageed to send him a copy of your bank statement in order for us to refund you bank charges incurred as a result of the incorrect debit.
Thank you for accepting our apologies.
Regards
Dinky
Best regards,