They were so understanding when I said that I had been to hospital and that was why I missed a payment and helped me to fix the payment so efficiently

They were so understanding when I said that I had been to hospital and that was why I missed a payment and helped me to fix the payment so efficiently. They also helped me convert my product from a commercial to personal line when they heard I was retrenched which saved me so much money. Their kindness and understanding was unexpected. Thank you.