They just won't come back to me!!

In July last year I had a terrible accident and my vehicle was written off. Sadly, a pedestrian was killed in the accident and I have spent quite some time getting over the trauma of the whole event. This month, I got a license renewal notification from the authorities for the vehicle that was written off!!?? I went to the licensing dept and they confirmed, the \\written off\polo is still very much on my name. I have phoned outsurance twice in the past three weeks to sort this out and the consultants keep telling me someone will get back to me. No one ever does. On my last interaction over a week ago\""