JD
Joline D

1 reviews | Active since Mar 2018

28 Apr 2018, 09:13

They don't pay back access for accident's

Dear outsurance. The service you are providing me is unacceptable. I put in a claim for an accident a few months ago and still no access has been paid back. 1.What are YOU doing to get my money back to the driver who caused the accident? 2. How long must I wait? 3. WHY DON'T YOU CONTACT ME WHEN I REQUEST A CALL BACK? 4.Must I go to the person myself?

I'm tired of being in the dark and being treated like a dog.

Get my money back.

0
Replies (1)
OUTsurance
OUTsurance's reply04 May 2018, 14:26
Official

Good day,

Thank you for bringing the matter to our attention.

Thabo our legal manager contacted you to discuss the merits of the claim in detail. He informed you the reasons why we will not be recovering costs as each party was liable.

Thank you,

Kelvin