RS
Raeesa S
1 reviews | Active since Mar 2020
15 Feb 2022, 08:38
They don’t care about your pet
Sadly, they make empty promises. Thought I using a reasonable pet insurance for our pup. We upgraded our policy then needed medication for our pup but the insurance won’t accept the claim because of a waiting period. Even though she’s been on the insurance before and it was just a matter of changing the type of policy. Anyway. Cancelled and moved on to dotsure.
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Replies (2)RS
Raeesa S's updateReviewer Update
15 Feb 2022, 10:31The claims manager can contact the primary member on ***. I will also add that the ‘waiting period’ on 3 months was given why a claim could not be completed. BUT we upgraded the policy last year sometime and your staff did not record it. So I don’t know how we are at fault. So sad really. My poor pup has allergy meds that gets repeated and yet the insurance we thought could cover her, won’t. We paid out of pocket and will continue to until the better insurance steps up.
RS
Raeesa S's update15 Feb 2022, 10:31
Reviewer Update
The claims manager can contact the primary member on ***. I will also add that the ‘waiting period’ on 3 months was given why a claim could not be completed. BUT we upgraded the policy last year sometime and your staff did not record it. So I don’t know how we are at fault. So sad really. My poor pup has allergy meds that gets repeated and yet the insurance we thought could cover her, won’t. We paid out of pocket and will continue to until the better insurance steps up.
OUTsurance's replyOfficial
16 Feb 2022, 10:22Good morning Raeesa,
Further to our private reply of yesterday, we can confirm that our claims manager Michelle has been in contact with the policy holder.
She has explained the reasons pertaining to the waiting period and resultant outcome of your claim. The recorded date was checked and we found that the claim was unfortunately within the waiting period and we were therefore unable to process the claim.
We understand that the outcome of your claim is disappointing and we are sorry that we cannot assist you further.
Regards,
OUTsurance
Further to our private reply of yesterday, we can confirm that our claims manager Michelle has been in contact with the policy holder.
She has explained the reasons pertaining to the waiting period and resultant outcome of your claim. The recorded date was checked and we found that the claim was unfortunately within the waiting period and we were therefore unable to process the claim.
We understand that the outcome of your claim is disappointing and we are sorry that we cannot assist you further.
Regards,
OUTsurance
OUTsurance's reply16 Feb 2022, 10:22
Official
Good morning Raeesa,
Further to our private reply of yesterday, we can confirm that our claims manager Michelle has been in contact with the policy holder.
She has explained the reasons pertaining to the waiting period and resultant outcome of your claim. The recorded date was checked and we found that the claim was unfortunately within the waiting period and we were therefore unable to process the claim.
We understand that the outcome of your claim is disappointing and we are sorry that we cannot assist you further.
Regards,
OUTsurance
Further to our private reply of yesterday, we can confirm that our claims manager Michelle has been in contact with the policy holder.
She has explained the reasons pertaining to the waiting period and resultant outcome of your claim. The recorded date was checked and we found that the claim was unfortunately within the waiting period and we were therefore unable to process the claim.
We understand that the outcome of your claim is disappointing and we are sorry that we cannot assist you further.
Regards,
OUTsurance