They claim better service but actually they'd are not

<p>I was bump on my back right side couple of weeks ago and they gentleman that did this apologied and promised me that his insurance will fix my vehicle early. He registered a claim the next day with OUTsurance and the problem started. Firstly the lady that spoke to him didn't inform him that he need to tell me that I need to contact their legal department to lay a claim, she just gave him her contact detail. When I called her they told me that they don't assist with claims of third party and the third party must do all the work of contact their legal department. This is not service. Secondly she wa rude when I asked her why that info was not related to their client. I called their legal department and they send this long forms to fil which I did and todate they have not done anything. Bear in mind I'm one of their client but they treating me like ******* because someone bumped my vehicle. This is not service they advtise and I giving them this week only or I'm taking their client to my legal department and claim the incovinence and any damaged my car has. They promise high class service but they are not want they claim to be.</p>