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Anita D
1 reviews | Active since Aug 2024
21 Jan 2026, 09:29
They botched up my claim
They botched up my claim. They could not follow simple instructions.
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Replies (1)
OUTsurance's replyOfficial
26 Jan 2026, 14:12Good day Anita,
Further to our initial private reply, we reviewed the call with our claims advisor and agree that your simple request was not attended to. This could have definitely been handled better.
The service transgressions have been adressed internally.
We apologise for the inconvenience caused and are glad that Martinus was able to assist you.
Kind regards,
The OUTsurance Team
Further to our initial private reply, we reviewed the call with our claims advisor and agree that your simple request was not attended to. This could have definitely been handled better.
The service transgressions have been adressed internally.
We apologise for the inconvenience caused and are glad that Martinus was able to assist you.
Kind regards,
The OUTsurance Team
OUTsurance's reply26 Jan 2026, 14:12
Official
Good day Anita,
Further to our initial private reply, we reviewed the call with our claims advisor and agree that your simple request was not attended to. This could have definitely been handled better.
The service transgressions have been adressed internally.
We apologise for the inconvenience caused and are glad that Martinus was able to assist you.
Kind regards,
The OUTsurance Team
Further to our initial private reply, we reviewed the call with our claims advisor and agree that your simple request was not attended to. This could have definitely been handled better.
The service transgressions have been adressed internally.
We apologise for the inconvenience caused and are glad that Martinus was able to assist you.
Kind regards,
The OUTsurance Team