They bombard you with marketing calls but when it comes to customer service the most polite word I can use is "Pathetic".

After receiving call after call to give me a quote, I finally gave in and allowed a quote to be given for vehicle insurance. My vehicle is insured with Discovery.

Only to then be informed, to my shock and horror, that my insurance profile has been red flagged due to "non-payment". After explaining my situation that it related to policy under my name but for moveable asset in my late fathers name who was ******ed last year February and that the non-payment was due to the fact that his bank account was closed by the executors of his estate. Steps were taken in February to cancel all policies that I knew about that were being debited from my late father's bank account and I assumed that the policy in question was cancelled as well.

As one could imagine an unexpected violent death does cloud your senses unfortunately. Outsurance's attitude was that it is the policy holders responsibility to inform them of any changes. Fair enough, I assumed that all policies that were being debited from his account were cancelled. Outsurance were apparently trying to debit a premium from a bank account in APRIL that was clearly closed and flagged as a deceased bank account. NOT ONCE did I receive a simple telephone call or a SMS to mention that a policy was still active and in my name. Just emails that my email application automatically marks as spam, no doubt due to Outsurance's relentless marketing emails that consumers experience. Had I received that sort of communication I would have immediately taken steps to inform them of the situation. At no stage was there a willful disregard of any of my obligations vis-a-vis the policy.

In fact, I have never missed a premium payment in respect of policies going off on my bank account in my entire life. Outsurance's attitude is that they are unwilling, at any level, to remove the flag from my insurance profile despite it being quite obvious why the premiums were not being recovered.

I will stay with Discovery who has to date given be professional services, have some level of empathy.

I would never recommend Outsurance to anybody that I know and Outsurance can be rest assured that you will NEVER have me as a client.