GG
Grant G
1 reviews | Active since Jul 2024
30 Jul 2024, 12:46
They are very quick to say they have a hassle free claim policy
They are very quick to say they have a hassle free claim policy. All very nice to get you to sign up. The moment you submit a claim, it’s all hell. My house was flooded on the 10th of May. All my wooden furniture got water damage. The accessor collected my furniture and brought it back 3 days later.Absolutely nothing was done. I called the complaints department raising my concern. They tell me they will appoint a new accessor. Again I told them I want my furniture replaced for 2 reasons. 1st- my first child was born 2 weeks after the flooding occurred and I don’t want to bring up a newborn in a house that has mould. 2nd- I have chronic asthma. My child has not been home since he was born.
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OUTsurance's replyOfficial
30 Jul 2024, 15:10Good afternoon Grant,
As the matter is with the office of the Short term Insurance Ombud, all correspondence relating to your complaint will need to be dealt with via their office.
You will need to follow up directly with their office for the final outcome of your complaint.
Regards,
The OUTsurance Team
As the matter is with the office of the Short term Insurance Ombud, all correspondence relating to your complaint will need to be dealt with via their office.
You will need to follow up directly with their office for the final outcome of your complaint.
Regards,
The OUTsurance Team
OUTsurance's reply30 Jul 2024, 15:10
Official
Good afternoon Grant,
As the matter is with the office of the Short term Insurance Ombud, all correspondence relating to your complaint will need to be dealt with via their office.
You will need to follow up directly with their office for the final outcome of your complaint.
Regards,
The OUTsurance Team
As the matter is with the office of the Short term Insurance Ombud, all correspondence relating to your complaint will need to be dealt with via their office.
You will need to follow up directly with their office for the final outcome of your complaint.
Regards,
The OUTsurance Team