AA
Anthon A
1 reviews | Active since Oct 2023
03 Oct 2023, 16:37
They are no good at all, didn't want to pay out my claim on my boundry walls and they refused the fix it, they say it was pre existing damages and the walls wasn't build right, but it is build to building regulation, the walls was blown over by a wind st
They are no good at all, didn't want to pay out my claim on my boundry walls and they refused the fix it, they say it was pre existing damages and the walls wasn't build right, but it is build to building regulation, the walls was blown over by a wind storm, please i need your help. The policy number is OT***2 and the claim number is ***.
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Replies (1)OUTsurance's replyOfficial
10 Oct 2023, 13:30Good afternoon Anthon,
Thank you for your feedback.
Further to our private response, we can confirm that Mbu our assessing manager contacted you to discuss the claim in detail. Mbu has advised you that our service provider will go back and do another assessment. Once we have received the report, Mbu will call you to finalise.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Thank you for your feedback.
Further to our private response, we can confirm that Mbu our assessing manager contacted you to discuss the claim in detail. Mbu has advised you that our service provider will go back and do another assessment. Once we have received the report, Mbu will call you to finalise.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply10 Oct 2023, 13:30
Official
Good afternoon Anthon,
Thank you for your feedback.
Further to our private response, we can confirm that Mbu our assessing manager contacted you to discuss the claim in detail. Mbu has advised you that our service provider will go back and do another assessment. Once we have received the report, Mbu will call you to finalise.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Thank you for your feedback.
Further to our private response, we can confirm that Mbu our assessing manager contacted you to discuss the claim in detail. Mbu has advised you that our service provider will go back and do another assessment. Once we have received the report, Mbu will call you to finalise.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
