1 reviews | Active since Nov 2016
They Admit the problem but refuse to pay!!!
<p>Wow....so Outsurance admits the problem on my garage doors but refuse to pay....why am I not surprised by these corporate giants taking people to the cleaners.... They take your money for years but when they need to pay for claims they look for ways not too.....When do we say enough...When are they held accountable!! Well I may be the little man...but refuse to be another notch in their coporate belt!</p>
Hello Eileen-1
We fully understand your disappointment.
Our general claims manager, Gerrit, reviewed the claim, reports as well as all relevant correspondence related to this matter.
He confirmed the damage claimed for falls outside the ambit of our cover with us. Our assessing manager previously explained certain damage occurred as a result of wear and tear that could happen over a short period of time. This does not make this a claimable event.
We know you are sadly not accepting our decision and explanation.
Regards
OUTsurance
Hello Eileen-1
We fully understand your disappointment.
Our general claims manager, Gerrit, reviewed the claim, reports as well as all relevant correspondence related to this matter.
He confirmed the damage claimed for falls outside the ambit of our cover with us. Our assessing manager previously explained certain damage occurred as a result of wear and tear that could happen over a short period of time. This does not make this a claimable event.
We know you are sadly not accepting our decision and explanation.
Regards
OUTsurance
Again..this was not a result of wear and tear as previously stated....but I suppose it figures....the little guy always losses out. With all that your company spends on advertising trying to convince the general public that you care....your actions prove otherwise. Once a decision has been made irrespective of the facts presented you will not budge simply because you are dealing with an individual that hardly affects your bottom line. It's sad to see and ********* to say the least!!
I hope that people realise that your company is dead set on making money and not at all interested in approving legit claims! I am absolutley disgusted in the way yheis matter was dealt with....inlcuding your desk assessor....who assess damage from his desk!! that in itself is outrages!
Again..this was not a result of wear and tear as previously stated....but I suppose it figures....the little guy always losses out. With all that your company spends on advertising trying to convince the general public that you care....your actions prove otherwise. Once a decision has been made irrespective of the facts presented you will not budge simply because you are dealing with an individual that hardly affects your bottom line. It's sad to see and ********* to say the least!!
I hope that people realise that your company is dead set on making money and not at all interested in approving legit claims! I am absolutley disgusted in the way yheis matter was dealt with....inlcuding your desk assessor....who assess damage from his desk!! that in itself is outrages!