pS
phuti S
1 reviews | Active since Sept 2020
19 Nov 2022, 11:41
Thembalethu NqukaI bad consultant at legal division
The Consultant at Outsurance by the name of Thembalethu Nquka at legal division on the 15.11.2022 is falling to investigate an accident that happened between me and their client because it will cause them as outsurance a lot of money.I am falling to understand why they write off the car and put it on my name that I need to make arrangements to pay or litigation and ITC listing will follow.Me having no insurance on my personal car is due to financial constraints.I am not happy with the way things are done at outsurance. I recently took business insurance with them but it is with great regret that I am cancelling and I will wait to find out what they do with the matter
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OUTsurance's replyOfficial
29 Nov 2022, 16:46Good afternoon Phuti,
Thank you for your feedback.
We are sorry for the manner in which this matter was handled and will address this with our advisor internally.
Negligence in an accident is determined by taking all versions into consideration in determining fault.
After careful review of the claim, we are of the opinion that the driver of our insured vehicle was not the cause of the accident.
Our decision on this matter remains unchanged and we are sorry for the disappointment.
Regards,
OUTsurance
Thank you for your feedback.
We are sorry for the manner in which this matter was handled and will address this with our advisor internally.
Negligence in an accident is determined by taking all versions into consideration in determining fault.
After careful review of the claim, we are of the opinion that the driver of our insured vehicle was not the cause of the accident.
Our decision on this matter remains unchanged and we are sorry for the disappointment.
Regards,
OUTsurance
OUTsurance's reply29 Nov 2022, 16:46
Official
Good afternoon Phuti,
Thank you for your feedback.
We are sorry for the manner in which this matter was handled and will address this with our advisor internally.
Negligence in an accident is determined by taking all versions into consideration in determining fault.
After careful review of the claim, we are of the opinion that the driver of our insured vehicle was not the cause of the accident.
Our decision on this matter remains unchanged and we are sorry for the disappointment.
Regards,
OUTsurance
Thank you for your feedback.
We are sorry for the manner in which this matter was handled and will address this with our advisor internally.
Negligence in an accident is determined by taking all versions into consideration in determining fault.
After careful review of the claim, we are of the opinion that the driver of our insured vehicle was not the cause of the accident.
Our decision on this matter remains unchanged and we are sorry for the disappointment.
Regards,
OUTsurance