1 reviews | Active since Nov 2016
The worst Service from Outsurance
Absolutely bad service from Outsurance. Shocking really!
My mom passed away 11 days ago 7 full days since Outsurance is giving me a run around on paying my funeral claim.
They say they are verifying my claim They have all documents so I am not sure if they think she is not dead or what.
I always knew that the quality of an insurance company lies in when you claim and Outsurance us proving to be selling a lie in the service they give.
There is a lot of pain I am going through, 1st in my mom's loss and secondly in having to BEG an insurance company to give what is due to me.
My siblings see me as a fool when other insurances paid out in 48hours. Sanlam Old Mutual, well done. Outsurance, you have really disappointed me.
If you care at all about People, call me
You have our sincere condolences for your huge loss.
It is of course very disappointing to see it is taking such a long time to finalise the claim and we sincerely apologise for the stress this has added.
Our claims manager contacted you now, explained the reason for the unfortunate delay, as we were waiting for the feedback from our external auditors. The claim has now been finalised and payment has been made.
Our very best wishes to you and your family during this very difficult time.
Regards
OUTsurance
You have our sincere condolences for your huge loss.
It is of course very disappointing to see it is taking such a long time to finalise the claim and we sincerely apologise for the stress this has added.
Our claims manager contacted you now, explained the reason for the unfortunate delay, as we were waiting for the feedback from our external auditors. The claim has now been finalised and payment has been made.
Our very best wishes to you and your family during this very difficult time.
Regards
OUTsurance