The worst service from Outsurance

Found out via my bank in January that Outsurance had written off my vehicle after extreme hail damage. Been in contact with Outsurance since January to get the claim and settlement sorted. Been a comedy of incompetence. They lost the initial letter of settlement from the bank (end Jan) but only informed me of this when I followed up in February. I had to forward an updated settlement letter from the bank to them as they seemed unable to do it themselves. Then they promised that the settlement would be paid by end February and then defnitely by the 8th of March. Nothing so far. Have left countless messages, Dimpho is always going to phone me back but never does, even spoke to a manager along the way but all to no avail. Very poor communication from Outsurance during this whole process. Absolutely disgusting service. Why would anyone insure their vehicles with this insurer?