The worst, poorest and the most un-acceptable service that I have ever received

<p>I have house insurance under Outsurance for more than three years.</p> <p>My garage door was broken and collapsed last month. I opened a claim with Outsurance. They sent a company named NGISHILO TRADING to my house to investigate the issue. After inspection, Katy Govender who was Outsurance advisor confirmed that technicians will come to fix it. She arranged for a time and also sent an email for Excess fee.</p> <p> </p> <p>On the day that they supposed to come, I took leave from my company waiting for them to come. They never show up and then I found out that Outsurance stopped them from coming!!!</p> <p>After lots of calls and complains to Kathy Govender who was the advisor on the claim, finally we been informed that she didn’t know about the internal process and she should have sent the Assessor before arranging with their service provider.</p> <p> </p> <p>Outsurance sent an Assessor to my house and he promised that service provider will come to my house on the same day which was arranged initially couple of days before. They never showed up and my broken Garage door that was security risk to my house left un-attended and broken for four days. Only on Saturday, they came with two hours delay and they did the very poor job for me which even didn’t last for a week. I have paid Excess amount of R 2300.00.</p> <p> </p> <p>Now it is almost three weeks that we are waiting for Outsurance to send their so-called technician to come and re-fix the Garage door that only worked for a week. The service from Outsurance is the poorest, worst and the most un-acceptable service that I have ever received.</p> <p>This was my first claim during three years that I have paid them every month.</p> <p> </p> <p>I can describe Outsurance as:</p> <p>· Extremely unorganized company</p> <p>· Hiring very rude and un-professional Advisors</p> <p>· Always looking for a way of excuse for their terrible service</p> <p>· Terrible customer service!!!</p> <p>· Using very un-professional companies to provide service to their clients</p> <p>· Un-trained consultants</p> <p>· Outsurance does not care about customer time and not showing up on the day that was arranged and confirmed by them</p> <p>· They are expensive compare to other insurance and their service is the most terrible!</p> <p> </p> <p>If I didn’t have insurance on my house I had an option to bring couple of companies and get quotation, compare and chose the best one.</p> <p>Outsurance forced me to use the worst un-s****ed company and I paid R2300 Excess for a door that only worked for a week.</p> <p>I called Outsurance service provider (NGISHILO TRADING) several times on their company number and even supervisor mobile number and there is no proper response.</p> <p>This is Outsurance responsibility to arrange with their service provider to come and fix their terrible job!!!</p>