The WORST customer service Ever

Earlier this month I contacted Outsurance about the debit order for my Pet insurance that was returned. I explained to the agent that I've been unemployed for 3 months and didn't want to lose the pet insurance. I asked if I could pay double at the end of the month. This was agreed upon and I was assured that my pet insurance would continue. The very next day I received a email from Outsurance informing me that the pet policy was cancelled ***???? In light of this ********** customer service, I requested that my car insurance also be cancelled. What followed was numerous calls in which I was bul**** to remain a client of Outsurance. I requested details and amounts of my claims for the past 3 years as this was required to move to a new insurer. To date this has not been provided, my requests are being ignored. Today 16 May, my dog had to go to the Vet and she is being kept overnight. Tomorrow she's having a procedure and I'm sure the bill will be high... Guess what, I cannot claim for this from Outsurance because they cancelled my policy without my instruction. Never ever will I recommend anyone to go to Outsurance.