The usual disaster each time

Too much too mention what they managed to mess up just to lodge a claim. Happens almost each time. I hold my breath what else can go wrong with this simple claim. So far I have managed to make most of my clients to leave Outsurance as they cannot comprehend simple things. One cannot even lodge a complaint online without giving personal private confidential but IRRELEVANT info. I complained to 4 people and none of them did anything about it. ABSOLUTELY USELESS. It took them 23h from claiming just to get to the premises where a burst geyser caused the tenant not to have any water..... People, my advise is stay away from all direct insurers and bank insurances,. They are the worst.