The Unleashed

My car was booked inn at the workshop the 21st of February 2022 to date has not been repaired and with almost no feedback or update provided. I had to contact Bradly Chetty (Outsurance employee) with no success and eventually escalated to her Team Leader Puseletso after two week of my car being booked inn for repairs and she was as bad as Bradly. Puseletso promised to make follow up and contact me back but failed. I had to contact her to share my dissatisfaction on such unacceptable service received from both, Bradley dishonesty about being unable to get hold of the workshop manager. I have been in contact through same number provided, in addition personally drove to the workshop twice to find progress on my vehicle in different dates and had to update Outsurance of progress or hold up... whilst paying for these services monthly without fail or records of unpaid item for the past 12 years of being their customer. I am extremely disappointed which such disappointing service experience and being inconvenienced... Now the indicative date is that I might get my vehicle the 25th of March. Outsurance is extremely great in their acquisition strategy of dangling a carrot for new or potential customers but bad with their retention strategy and with less care for their clients.