The promise of new business and they act like a dog with a bone

<p>I enquired about vehicle and home insurance from Outsurance and for the better part of a week they were constantly on the phone to conclude the business even promising that the vehicle I wanted insured would be inspected at my home (this was confirmed). Once the final telephone call was conducted the debit order was deducted from my account immediately. On the day of the appointment to inspect vehicle I waited to no avail, The day after I immediately cancelled the policy (6 January 2017) and was promised a refund in 14 days. It has been a month and I have still not been refunded and emails not being responded to. What does one have to do to get a response out of them?</p>