1 reviews | Active since Jul 2025
The problem is I have never claimed for approximately 10 years but never from Outsurance when I have an incident totally not because of my negligence I would have to pay an excess of R1600
The problem is I have never claimed for approximately 10 years but never from Outsurance when I have an incident totally not because of my negligence I would have to pay an excess of R1600.00 and lose my no claim bonus of R3200.00 which is due the end of October for repairs to my side window which if done directly by the PG glass would only cost me approx R1800.00 Is this the way you reward loyal customers I think it's disgraceful I then cancelled the claim and paid for the repairs directly to PG glass I am definitely not impressed with Outsurance at all and it is clear they do not appreciate loyal customers I will be reviewing my Port folio with them as all my insurance needs are registered with them including my home and my life What a bitter pill to swallow Disappointed client SIGNED (E L MOSS)
Following your review, the matter was referred to our claims manager, Ethel, who has been trying to reach you, to no avail.
We are very sorry this matter was not referred when you registered your claim.
Ethel sent you email communication, and we want to discuss recourse with you. We will appreciate it if you could respond to her email. We furthermore wish to thank you for your loyal support all these years.
Regards
The OUTsurance Team
Following your review, the matter was referred to our claims manager, Ethel, who has been trying to reach you, to no avail.
We are very sorry this matter was not referred when you registered your claim.
Ethel sent you email communication, and we want to discuss recourse with you. We will appreciate it if you could respond to her email. We furthermore wish to thank you for your loyal support all these years.
Regards
The OUTsurance Team