HJ
Herman J
1 reviews | Active since Aug 2025
09 Oct 2025, 10:14
The Outsurance operator was keen and friendly, but very longwinded
The Outsurance operator was keen and friendly, but very longwinded. Het asked the same questions over and over. That I could live with, but he got the spelling of my surname (Jansen; quite simple!) wrong in the policy document - after I carefully spelled it out for him. Then, after I emailed him the correct spelling, he once again got it wrong in the amnended document, as well as in the survey they send me afterwards!
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OUTsurance's replyOfficial
10 Oct 2025, 14:08Good day Herman,
Thank you very much for bringing this matter to our attention.
Our sales manager, Kali, has contacted you and we have been informed that the matter has been resolved.
We have taken measures to prevent this from occurring again.
We thank you for your patience and understanding, and we apologise for the poor service which
you experienced with our sales advisor.
Regards,
The OUTsurance Team
OUTsurance's reply10 Oct 2025, 14:08
Official
Good day Herman,
Thank you very much for bringing this matter to our attention.
Our sales manager, Kali, has contacted you and we have been informed that the matter has been resolved.
We have taken measures to prevent this from occurring again.
We thank you for your patience and understanding, and we apologise for the poor service which
you experienced with our sales advisor.
Regards,
The OUTsurance Team