SS
Shihaam S

1 reviews | Active since Nov 2016

23 Nov 2016, 20:48

THE MOST SHOCKING SERVICE KNOWN TO MAN!!!!!!!!

<p>Today I was in receipt of a phone call from an advisors, after I had submitted honest feedback on a survey received. This individual called myself completely irritate at the fact that her target for the month has been affected & I had impacted her salary.<br /><br /> Firstly I know full well how an NPS (Net Promoter Scoring) scoring works (Detractors + Promoters) & I'm pretty certain, a company should not promote employees to call customers & disclose how ones target is affected. If you was listen to the call I received today, you would be utterly disgusted at this employee raised her voice at myself, victimized me & constantly criticized my actions. Outsurance you be ashamed of themselves for allowing this type of behavior to be conducted & should be embarrassed at how they've allowed *********** individuals to tarnish their brand.<br /><br /> After today it's done nothing but solidify my reasoning's as to why I'll be leaving this horrific establishment. They flaunt how they provide exceptional service & how they cannot be beaten in price but that is as far cry from the truth!!!!</p>

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Replies (1)
OUTsurance
OUTsurance's reply25 Nov 2016, 13:38
Official

The service you describe is most alarming and unprofessional!

Our claims manager, Thapelo audited the call and contacted you with an apology.

We are addressing the poor conduct with our advisor and thank you for bringing the matter to our attention.

Regards

Dinky