The most disappointing service

I got a new car, upon phoning outsurance to update my policy confirming everything is exactly as it, just the vehicle that needs to be updated. I call today because the bank will only accept the address as exactly as it is. When calling outsurance they continue to use the wrong address and tell me they can’t find my area so there nothing they can do. Whilst this is happening. She runs through all my other information and I confirm nothing has changed, she queried where my car stood during the day, I said at work, in Coega. Apparently one of agents spelt it wrong which caused my premium to go up by R200 which I find absolutely ********** and disgusting! To date my premium hasn’t been corrected nor has my address! I might have to even give my car back because absa won’t accept the address you are using!!!!!