RW
Ricardo W
1 reviews | Active since Mar 2009
22 Oct 2018, 07:20
THE LIES OF OUTSURANCE
Outsurance doesn't keep promises and calling the contact centre is useless. Outsurance listed me for R178 - when I had cancelled my home contents insurance. When I called the call centre I was informed that I would be contacted and a letter would be issued for me to send through to the credit bureaus - all a bunch of lies because whenever I follow up regarding this then you hear that finance issues the letters and that a manager will call me. I have contacted them numerous times over the last week and still nothing. I regret that I bothered to ever take out insurance with them.
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OUTsurance's replyOfficial
24 Oct 2018, 14:13 Good day Rico123 ,
Thank you for notifying us. The lack of feedback as you have described is unacceptable.
We have notified all Credit Bureaus to update your payment profile as there is no money outstanding or owing to OUTsurance. We included you in the correspondence we sent.
We do apologise for the inconvenience caused.
Thank you,
Kelvin
Thank you for notifying us. The lack of feedback as you have described is unacceptable.
We have notified all Credit Bureaus to update your payment profile as there is no money outstanding or owing to OUTsurance. We included you in the correspondence we sent.
We do apologise for the inconvenience caused.
Thank you,
Kelvin
OUTsurance's reply24 Oct 2018, 14:13
Official
Good day Rico123 ,
Thank you for notifying us. The lack of feedback as you have described is unacceptable.
We have notified all Credit Bureaus to update your payment profile as there is no money outstanding or owing to OUTsurance. We included you in the correspondence we sent.
We do apologise for the inconvenience caused.
Thank you,
Kelvin
Thank you for notifying us. The lack of feedback as you have described is unacceptable.
We have notified all Credit Bureaus to update your payment profile as there is no money outstanding or owing to OUTsurance. We included you in the correspondence we sent.
We do apologise for the inconvenience caused.
Thank you,
Kelvin