CR
Charlotte R
1 reviews | Active since Jul 2022
16 Feb 2026, 10:32
The lady assisted the first day and after that no communication, no proof of insurance as I had to call for my paperwork to be emailed
The lady assisted the first day and after that no communication, no proof of insurance as I had to call for my paperwork to be emailed. To date she has nt advised me about taking my vehicle for inspection or how to sign in on the app. Nt good service at all.
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OUTsurance's replyOfficial
24 Feb 2026, 14:47Good day Charlotte,
After responding privately to you, we escalated the matter for urgent attention.
Our client services manager, Mapula, contacted you to apologise for your experience and she emailed you the required documentation.
Thanks for accepting our apologies.
Regards,
The OUTsurance Team
After responding privately to you, we escalated the matter for urgent attention.
Our client services manager, Mapula, contacted you to apologise for your experience and she emailed you the required documentation.
Thanks for accepting our apologies.
Regards,
The OUTsurance Team
OUTsurance's reply24 Feb 2026, 14:47
Official
Good day Charlotte,
After responding privately to you, we escalated the matter for urgent attention.
Our client services manager, Mapula, contacted you to apologise for your experience and she emailed you the required documentation.
Thanks for accepting our apologies.
Regards,
The OUTsurance Team
After responding privately to you, we escalated the matter for urgent attention.
Our client services manager, Mapula, contacted you to apologise for your experience and she emailed you the required documentation.
Thanks for accepting our apologies.
Regards,
The OUTsurance Team