bL
brett L
1 reviews | Active since Jul 2010
11 Jun 2026, 10:23
The in person and telephonic conversation are really good, however the claims process has been much less impressive and frankly a bit dishonest
The in person and telephonic conversation are really good, however the claims process has been much less impressive and frankly a bit dishonest. OUTsurance advised the repair was less than the excess and it was my problem to fix but none of the panel beaters can do it for even close to the amount quoted.
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Replies (1)OUTsurance's replyOfficial
22 Jun 2026, 14:35Good day Brett,
Thank you for your review.
Our claims manager, Lynnette has discussed the matter with you. You have advised Lynnette that once you have taken your vehicle to our service provider you will reach out to her to review.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Thank you for your review.
Our claims manager, Lynnette has discussed the matter with you. You have advised Lynnette that once you have taken your vehicle to our service provider you will reach out to her to review.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
OUTsurance's reply22 Jun 2026, 14:35
Official
Good day Brett,
Thank you for your review.
Our claims manager, Lynnette has discussed the matter with you. You have advised Lynnette that once you have taken your vehicle to our service provider you will reach out to her to review.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Thank you for your review.
Our claims manager, Lynnette has discussed the matter with you. You have advised Lynnette that once you have taken your vehicle to our service provider you will reach out to her to review.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
