VN
Vusi N

1 reviews | Active since Feb 2023

06 Aug 2025, 17:08

The handling of my claim was very efficient and professional

The handling of my claim was very efficient and professional. There was a delay in the service provider receiving parts from supplier/manufacturer late. Once the matter was escalated to client liaison, I felt the value of exceptional service with frequent real time updates from Mpumi Baloyi that eased the frustrations. A job well done as well by their appointed service provider once all parts were received. Very good workmanship and clarifications of the repairs conducted. The wait was long but I guess necessary for the quality outputs from all parties 👏

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Replies (1)
OUTsurance
OUTsurance's reply06 Aug 2025, 17:30
Official
Hello  Vusa
We are so glad that the service you received was so exceptional.
We are thrilled to hear that your claims process was handled so efficiently.
Regards
The OUTsurance