EB
Eugene B

1 reviews | Active since Jan 2023

30 Jan 2023, 14:59

The customer is always wrong

Good day readers. Please note that I have been an extremely loyal customer to OUTsurance for the last 15 years or so. Only claiming twice. 1 An accident where there was an attempted hi jacking and where a fellow OUTsurance customer drove into me. 2. Where there was a big dog on the highway and there was no way for us to try and avoid hitting the poor animal. I currently have a brand-new vehicle on my policy, as well as a vehicle that is 10 years older than the new vehicle. The premium on both these vehicles are almost the same. I do understand that parts, and regular driver etc., etc. play a role. But somewhere the OUTsurance actuaries got their calculations wrong, and I have tried on more than one phone call discussion to explain this to the OUTsurance consultants, that just say, it is what it is...Well what is going to happen, is that I am going to get new quotes from Insurers who is willing to look after my portfolio, based on my individual needs, and not based on your calculations. Once that is done, my 15-year service to OUTsurance will no longer exist.

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Replies (1)
OUTsurance
OUTsurance's reply02 Feb 2023, 16:18
Official
Good day Eugene,

Thank you for your feedback and for allowing us to look into the matter.

Lesego our review manager contacted you to address your concerns and to discuss your profile in detail. There are a number of factors that we take into account when determining the appropriate premium for a client such as make and model of vehicle, previous incidents, driver details etc. We were able to review your premium. 

Regards,
OUTsurance